Gaya APA
Tjiptono, F., Chandra, G.
(2007).
Service, Quality Satisfaction
(
2)
.
Yogyakarta:
Andi Yogyakarta.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality Satisfaction".
2
Yogyakarta:
Andi Yogyakarta,
2007.
Text.